Welcome to the ZALORA Voice of Customer Survey! Thank you for taking the time to answer this survey. We have a series of questions about your online shopping habits for different products. Your answers will be kept confidential and will not be used to identify you personally. The voucher code will be provided at the end of the survey upon completion.

Guaranteed Authenticity Guaranteed Quality Fast and Safe Delivery Returnable Good Customer Service Wide Variety of Luxury Brand/ Products Has installment option
I research luxury products online and buy online I research luxury products in a physical (offline) store and buy online I research luxury products online and buy from a physical (offline) store I research luxury products in a physical (offline) store and buy from a physical (offline) store
Will strongly consider Will somewhat consider Will somewhat not consider Will strongly not consider Not aware that ZALORA sells luxury products
Brand’s Original Physical Store Zalora Other online Luxury websites, i.e. FarFetch, etc. Bran’s Website/App Others - Kindly Specify
A good quality delivery box Additional paper wrapping inside the box to protect the product Additional bubble wrapping inside the box to protect the product Thank you card Fancy decorations outside the box Fancy decorations inside the box Others - Kindly Specify
Yes No
None Once a month Once every 3 months Once a year Others
Free gift with purchase Bundling/Discounted sets Voucher Codes (e.g. products at 20% off discount code) Cart Rule (e.g. Buy 2 at PHP XX) “Up to xx% Discounts” (e.g. Up to 50% off on these items)

Thank you for completing this survey. We truly value the insights you have provided. This will definitely help in making ZALORA Luxury a better shopping destination for you.