FAQ


1. Order Status – My order has not arrived yet


We know you can’t wait to receive your new finds and we aim to ship your order as fast as possible. Our average delivery lead time from the day you have placed your order is:

  • 1-3 days for Metro Manila
  • 3-5 days for provincial towns
  • 5-7 days for rural areas
  • Please allow +2 days lead time for ZALORA Marketplace orders that are send by external partners


2. Order Tracker: Your order status


In Metro Manila we ship our parcels via our own ZALORA Express. If you live in this area, please track your order here
If your delivery address is outside of Metro Manila, your order will be delivered by one of our Logistics partners. Please use the tracking link in your shipping confirmation email or you may refer to section 3 of this page.


3. Third Party Logistics Status Tracker


If you have received an email notification that your order was shipped with one of our logistics partners, please use the tracking links below to check the status of your shipment and enter your order number in their shipment tracker

  • For Air21, please click here and enter your order number in the shipment tracker
  • For LBC, please click here and enter your order number in the shipment tracker
  • For 2Go, please click here and enter your order number in the shipment tracker
Occasionally shipments through our external logistics partners are delayed by factors outside of our control. If you are still waiting for your parcel beyond our usual lead time (1-3 days in Metro Manila, 3-5 days in provincial towns, 5-7 days in rural areas), please contact our customer service and we will follow up on your shipment.


4. Contact customer service

  • Like to Call? Reach us at (02) 858 0777.
  • Love to chat? Just click on the LiveChat icon besides Account in the top bar
  • Not a fan of the phone? Email us to customer@ph.zalora.com