About ZALORA

Welcome to ZALORA, your one stop online destination for everything fashion in the Philippines. Bringing you an insight on global trends, we feature your favourite international designers and the most relevant Filipino brands.

We are constantly tracking the latest fashion trends to make sure we offer you the most exciting products available. Our fashion tips and advice will allow you to shop with more confidence.

At ZALORA we believe your shopping experience should be easy and fun. That’s why we have a great team of local customer service consultants (located in our Manila offices) and free express shipping for all your purchases.

Easy navigation and intuitive operation

Our online store is extremely well laid out making it very easy to use. During your first visit to ZALORA you are guided through the shop step by step to complete your purchase with ease. As you come back you will see how your experience becomes more and more personalized.

Simple and safe shopping

Once the desired items are in the cart, you can choose between the broadest ranges of secure payment options. Payment can be simply made by cash on delivery, direct debit, over the counter, credit card and PayPal. After a successful order, you are informed about the current status of your order. You will then receive a tracking number with which you can follow up their order until delivery.

Fast Shipping

Due to our innovative business model we can shorten the delivery time to 3 hours in our VIP delivery service. Nationwide orders are usually delivered in less than 48 hours!

Qualify for Free Delivery

At ZALORA, customers can qualify for FREE SHIPPING of orders from Php1000 and up NATIONWIDE. All orders below this amount have a delivery charge of only Php100.

Free Returns

Shoes and clothing sizes will always vary - for example, a shoe might not fit. At ZALORA, we accept returns within 30 days after you receive your goods.

Comprehensive and personal service

Every time you have any question you can use reach ZALORA’s customer service experts via email. Don’t forget that our objective is to offer you an effortless online shopping experience.

Unparalleled product range

On ZALORA, you will find the biggest international brands as well as the most relevant Filipino products.

Ultimate experience

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Zalora Philippines is operated by Jade 1297 GmbH who is represented by BF Jade E-Services



Rocket Internet GmBh is the world's largest online startup incubator, some of its other ventures that have a presence in the Philippines include Price Panda, Lamudi and Carmudi.