About ZALORA

Welcome to ZALORA, your one-stop online destination for everything fashionable in the Philippines. Bringing you insights on global and local trends, we feature your favorite international designers as well as the most relevant Filipino brands.

We constantly update ourselves with the latest fashion trends to make sure we offer you only the most exciting styles for clothing, shoes, bags, watches, beauty, and all things fashion.

At ZALORA, we believe your shopping experience should be easy and fun. That’s why we have an awesome team of local customer service consultants (located in our Manila office) to assist you on all your inquiries or concerns.

Easy Navigation And Intuitive Operation

Our online store is well laid-out and easy to use, making your shopping experience easy and convenient. We constantly try to make our website and app ever more user-friendly, and every time you come back your experience becomes more and more personalized.

Simple And Safe Shopping

Once you've picked out your items and added them to your cart, you can choose from a number of secure payment options such as Cash on Delivery (COD), direct debit, credit card, Paypal, and bank transfer. After a successful order, you will receive a tracking number that you can use to track your order. Delivery notifications are also sent via SMS to keep you updated on the current status of your order.

Free Shipping

At ZALORA, customers can qualify for FREE SHIPPING for orders Php 995 and up, NATIONWIDE. All orders below this amount have a delivery charge of only Php 100.

Free Returns

Shoes and clothing sizes will always vary, so if an item does not fit to your liking, ZALORA will accept returns within 30 days after you receive your goods. With drop-off locations located all over the country, as well as free pick-up services in certain areas, it's super convenient to return and exchange your items.

Comprehensive And Personal Service

Our objective is to offer you an effortless online shopping experience, so for any questions, you can reach ZALORA’s customer service experts via phone and email. Our team is eager to answer any questions or concerns you might have!

Unparalleled Product Range

At ZALORA, you will find the biggest international brands as well as the most relevant Filipino products. From apparel to footwear to sportswear to accessories, you're sure to find what you're looking for among the thousands of styles available.

Ultimate Experience

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Zalora Philippines is operated by Jade 1297 GmbH who is represented by BF Jade E-Services.


ZALORA Group

ZALORA is part of ZALORA Group with a strong presence in Hong Kong, Singapore, Indonesia, Mayalsia, Philippines, and Taiwan; and is Asia Pacific's leading group of online fashion retailers.