If you wish to return an item, please fill in the Return form you received together with your shipment and call the Customer Care Support for your transaction to be processed. Item/s must be send back to us in its ORIGINAL packaging. If you no longer have the Returns Form, please contact Customer Care Support at (02) 858 0777 and we will email you a new replacement slip. You can also view our shipping and returns policy for details.

However, due to hygienic reasons of panties, women's swimwear bottoms and men's underwear, we cannot accept returns or exchanges. Swimwear may however, be exchanged provided the courier is still present upon deciding to make an exchange. We guarantee all our customers that we deliver good quality products. If there is an issue with your purchased panty, women's swimwear bottom or men's underwear, please do not hesitate to contact us. We appreciate your business and understanding on this safety issue.

We will happily receive returns within 30 days upon receiving the item(s).

Once return has been received and inspected by our Fulfillment Centers (usually within (5) working days. Our customer care support will get back to you to confirm and process the return, exchange or refund of the product.

We are happy to cover the delivery charges for the returns of any order.

Your refund will come in the form of store credits, you just need to fill out the return slip and call our customer care support at (02) 858 0777.
Thank you.

It’s unfortunate that you didn’t like the product that you received. We do our best to ensure that the image and description on the website is an accurate depiction of the product. If you are still not satisfied, you may return the unworn item(s) to us within 30 days upon receiving the product in its original packaging with a completed Returns Slip attached. Upon confirmation from Quality Control Department, store credit will be issued to you.

Quality Control tries to ensure that all products are of a high quality when they leave the warehouse. In the rare circumstance that your item has a defect, you may send it back to us with a completed Returns Slip attached within 30 days upon receiving the item(s), and we will send you a replacement item. In case we are out of stock, Customer Service will contact you to issue store credit.

Please have a look on our Shipping and Returns Policy page.

For any assistance and concern, feel free to contact us at (02) 858 0777. You can also email us at customer@zalora.com.ph or chat with us live at the live chat support window on our website.

Although preferred, we at ZALORA understand your concern. If you are no longer in possession of the original packaging, you will just need to enclose the proof of purchase.

Store Credit will be issued to you for a different purchase at ZALORA.

ZALORA Philippines currently only does store credit. You can use the credit you have by simply entering the code on the checkout page. This usually takes a maximum of 10 days. Upon processing, you will immediately receive your credit!

What's great with shopping at ZALORA is that for your convenience we can have someone pick up the item at your place or you can drop it off at selected LBC branches nationwide. You can also drop it off at our office as stated below.

Our address is:

50 Jupiter Street
Z-Loft, Bel-air Village
Makati City, Philippines

ZALORA protects you as stated on our Returns Policy. On top of that, depending on the brand you purchased, warranty that came with the product also applies when applicable. All warranties are claimed from the brand.

Yes. All merchandise is in Philippines sizing. Please view the chart here.

Although we try to maintain a stock level that matches expected demand, highly popular items will run out of stock very quickly. ZALORA update the website as soon as a new item has arrived. You can contact our customer service department to relay your request by calling (02) 858 0777. You can also e-mail us at customer@zalora.com.ph.

You also have the option of clicking our "notify me" feature on the ZALORA website. On the rare event that the product you are looking for is not available, our customer service staff will be glad to guide and help you choose other items that will suit your requirements.

Rest assured, we will do our best to fulfill and satisfy your concerns. You will receive and e-mail once the item is available.

Sorry, but we do not offer this option.

It is as simple as using the search bar on the website. You can also browse by using the brands category on ZALORA.com.ph

You can also ask for assistance by calling us at (02) 858 0777.

We are constantly updating our product range as new fashion lines are released and as we stock new brands. Please see New Arrivals to see the latest items we have in stock.

We look forward to hearing feedback about our products. You can send your feedback to us via:

Email: customer@zalora.com.ph

Unfortunately, we do not have a retail store and for safety reasons we cannot allow customers in the warehouse. If you have any questions regarding the products, please do not hesitate to contact ZALORA by calling (02) 858 0777, writing to customer@zalora.com.ph, or by chatting with us by using the live chat support available on the website.

Although we try to maintain a stock level that matches expected demand, highly popular items will run out of stock very quickly. Another customer could have beaten you to it. Shopping is that exciting at ZALORA!

For further inquiries, feel free to contact us at ZALORA at (02) 858 0777.

Purchases made at ZALORA give you the peace of mind that anything you purchase with us is authentic.

ZALORA does not provide services of that nature. You may contact us at (02) 858 0777 to have one of our customer service personnel to guide you in getting the correct size and fit prior to purchasing.

There will be items that will be on the site that we will not have stock for because of the strong demand. We will do our best to find the items for you. In the meantime, let us know of the products you are interested in by adding it to your wish list.

Here at ZALORA, we take customer service to a higher level. We extend beyond the normal customer service experience. Personal assistance for using ZALORA is available by simply calling us at (02) 858 0777.

Easier than hitting the snooze button on your alarm.

To register, click on the ‘Account’ tab at the top right hand side of the page. You will then be prompted to a new page where you will find ‘New Customer’ on the right hand side.

Click ‘Register’ and fill in your details as requested.

Click ‘Submit’.

Registration should now be complete.

Check your email to confirm registration.

To update details, click on the ‘Account’ tab at the top right hand side of the page.

Scroll down to find your account information and click on ‘Edit’ – which is next to ‘Contact Information’.

Change your details as needed.

Click the ‘Save’ button.

Ok so it wasn’t easier… but it’s definitely not rocket science.

Please click on the ‘Account’ tab at the top right hand side of the page. Scroll down to find your account information as well as ‘Edit’ next to ‘Contact Information’. Click on ‘Edit’, then change your details as needed, and finally, click the ‘Save’ button to ensure your details have been saved.

Ordering through the website goes through the process of logging in, choosing the product, entering your information and payment option and checking out to get your confirmation. For assistance feel free to contact us via phone at (02) 858 0777, email us at customer@zalora.com.ph, or use the live chat window to get assistance from our customer service.

We're sorry that you feel that way. At the bottom of an email sent to you by ZALORA, you will find an 'Unsubscribe to Newsletter' button. By clicking this button, you will be unsubscribed to future ZALORA communications.

Please let us know how we can improve the way we communicate with you so that you can continue to enjoy our newsletters and learn about our great offers.

Please contact Customer Support at customer@zalora.com.ph.

Cookies are the name of small amounts of data that is sent from a website to your browser and are stored on your computer's hard drive. Your browser's preferences usually have 'cookies enabled' (meaning each website can send its own cookie to your browser). Cookies cannot access your personal information, but instead use anonymous unique identifiers.

Cookies will need to be enabled on your browser to allow you to add products to your cart and access your account information. If you are using a public computer, or share your computer with others, be sure to log out before leaving your computer unattended to protect your account information. You can log out by clicking the 'Logout' link in the top right hand corner of the page.

To find out more about how we use cookies, please see our Privacy Statement.

By just having access to the internet, you will be able to experience the wonderful experience ZALORA has to offer! It is as simple as browsing websites on the internet, only more exciting and fun!

Browsing for products at ZALORA is not a daunting task. You can use our search bar, browse by using the different categories, product tabs, featured products and best sellers.

If you need help in navigating the site, processing orders or getting product information while using ZALORA, you can contact us at (02) 858 0777, e-mail us at customer@zalora.com.ph, or just by simply using our live chat feature that is available on the website.

ZALORA offers a number of payment methods. ZALORA provides you with all the possible ways that you can purchase from us using the payment method you are most comfortable with.

Payment Methods are:

Cash on Delivery
Over the counter payments
Credit Cards: Visa & Mastercard
Paypal
Internet Banking: (All Philippine Banks are supported)

Don’t worry; Security is one of the priorities of ZALORA. We ensure that every credit card transaction occurs within a secure environment. You can see the transaction is secure if you see a padlock at the bottom right of your web browser. We do not retain your credit card information after your order is complete. Rather, it is submitted directly to our banks. You can be rest assured that with each purchase your credit card or bank account information will be secured.

Did you double check all the information? If you’re sure all the information is correct, you can check with your bank or financial institution to rule out errors in their behalf. If problems continue to persist, please contact Customer Service at (02) 858 0777.

This one is simple. Just type the voucher number into the allocated field upon the checkout to have the credit amount deducted from your retail price.

Don’t worry. Just check your email. All successful transactions will receive a confirmation email with an order tracking number. If you have not received a confirmation email, you can place the order again. Of course, you can always call ZALORA customer service at (02) 858 0777 to confirm the placement of your order.

Account Name: BF JADE E-SERVICES PHILIPPINES INC.

CHINA BANK: 203-479-861-6
BANK OF PHILIPPINE ISLANDS: 0033-3747-04
BANCO DE ORO: 1680-2211-14
METROBANK: 292-729-252-0510
PNB: 5141-1650-0028

Yes. All pricing is in Philippine Peso.

Yes. All published amounts on the website are inclusive of Tax.

You can receive store credits on returns made to ZALORA. This credit can be used for future purchases at ZALORA.

Please note that store credit is only granted once returned items have been processed by Quality Control who will confirm any proposed fault(s) in items or deem the item to be unworn and in original condition.

Send the gift of shopping with a ZALORA Gift Card! It’s a great gift for birthdays, fresh grads, newlyweds or any occasion.

The ZALORA Gift Card lets you shop for anything at ZALORA.com.ph -24 hours a day, 7 days a week without leaving the comfort of your own home. Shop for clothes, shoes and fashion accessories! ZALORA Gift Cards come in various denominations: P250, P500, P1,000, P2,000 and P5,000.

Gift giving has never been simpler! On the check-out page, just fill-in the recipients e-mail address on the "special instructions and landmarks" field provided. They’ll receive an email with a ZALORA Gift Card containing a voucher code that they can use when making a purchase at ZALORA. A copy of this e-mail notification will also be sent to you. Easy isn’t it? So get your ZALORA Gift Card today!

Are you sure you entered the correct code into the Voucher Code field? If you are, don’t forget to click on redeem before "Proceed to Checkout". The voucher code field can be seen by viewing 'my bag' via the bag icon in the top right hand corner of your screen.

Still not working? You can always call ZALORA customer care at (02) 858 0777 for assistance.

Store credits do not have a 12-month validity period, but best to use them now or someone might beat you to it!

We value your privacy and work hard to ensure that your details are secure and will not be released to any other party. To learn more about how we keep your details safe, please see "ZALORA Privacy Statement".

We do not store any of your credit card information.

Your information will not be sold or passed on to third parties. Your privacy is important to us. To read more about how we protect your privacy, see "ZALORA Privacy Statement".

ZALORA is an exciting place online that is a one-stop destination for clothing and footwear. It has been introduced to serve the fashionable people of the Philippines to a great range of local and international designs. You are treated to a wide range of designer clothing and footwear, with affordable pricing and world-class customer service.

Here at ZALORA, we focus on building an enjoyable and memorable experience. We have arranged a team of experts in the fashion industry for the latest trends, fashion advice, and exclusive look into the fashion industry. Together with a wide range of secure payment options, fast delivery system, and Customer Service that is both friendly, and efficient, brings you a shopping experience that is convenient, secure and fun!

ZALORA has been introduced to serve the fashionable people of Philippines with a great range of local and international fashion. Here you will find Philippines's largest range of designer clothing and footwear, with affordable pricing and world-class customer service.

For too long, Philippines has been obliged to pay outrageous shipping fees to source their favourite clothing from overseas. ZALORA is bringing the largest range of designer clothing and footwear to Philippinesns, with a focus on building an enjoyable shopping experience. We have also arranged a team of amazing experts in the fashion industry to give Philippines a place to turn to for the latest trends, fashion advice, and an exclusive look into the fashion industry.

ZALORA has been brought to Philippines by European Investors Rocket Internet, who are the founders of Zalando in Europe, Dafiti in Brazil, and Lamoda in Russia. Rocket Internet GmbH is the most successful e-commerce company in the world, responsible for the fastest growing e-commerce website in Europe.

Our world class customer service team can be contacted via email at customer@zalora.com.ph or by phone at (02) 858 0777. For press or business enquiries, please contact customer@zalora.com.ph.

ZALORA.com is proud to stock a wide range of men's and women's fashions from Australian and international brands. We sell pants, shorts, t-shirts, dresses, shoes and accessories. Our range is rapidly expanding and our product selection is kept up to date with the latest fashion trends to meet your every fashion need.

We are constantly adding fabulous new styles and a host of trend tips and fashion advice, allowing you to shop with confidence.

Waiting for something you’re excited about is never soon enough… we at ZALORA aim to make sure we keep you excited. As soon as your order is dispatched from our warehouse, you will be sent an email to confirm that your package is on its way. If we are unable to meet the estimated delivery date we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. We will of course let you know as soon as possible if this is the case. Your time is important and we don’t want you waiting endlessly! If you are unavailable to take delivery or collection, we may leave a card giving you instructions on either re-delivery or collection from the carrier.

To track your order, please use the tracking ID sent to you in the confirmation email. Upon delivery of the product, before signing for the delivery, you agree to inspect the product for any faults, defects or damage. As a precaution, please keep the receipt of the delivered product.

In the rare circumstance that your item has a defect or is missing from your order please follow the directions in our FAQ or contact our Customer Service team at customer@zalora.com.ph.

Absolutely!

Yes, your parcel can be delivered to an office address. Please enter the address along with your full name upon checkout. We want to make sure your package reaches you with no hitch so if you’re not available to receive the item, please inform us after purchasing by calling our customer service at (02) 858 0777 of the recipient’s name and information. Please advise the person receiving to present their valid ID along with your letter of authorization.

Yes, you will need to sign an acknowledgement as a confirmation. If by chance you are not home when the item is delivered, you can indicate a second party at the point of purchase to identify the person. You can also call our customer service at (02) 858 0777 immediately after purchasing to inform us. The third party should present a valid ID along with a letter of authorization from you.

Shipping fees are based on your shipping address and your cart amount.
Please take note of our new shipping fees effective May 3rd, 2013:

Metro Manila	FREE shipping for orders above P1,000 // P100 below
Rest of Luzon, Davao del Sur, Iloilo, Negros Occidental, Leyte, Misamis Oriental, Zamboanga del Sur	FREE shipping for orders above P1,000 // P200 below
Rest of the Philippines	FREE shipping above P2,500 // P200 below

Your shipping address can be changed as long as your order has not left the warehouse. To change, you can call our customer care support at (02) 858 0777 and we will be happy to assist you.

If the product has not arrived after the time indicated in our delivery timetable, you can call our customer service at (02) 858 0777 for assistance.

You can also track the status of your order by using the tracking ID on the confirmation e-mail that was sent to you after a confirmed purchase.

Zalora.com.ph caters to customers in the Philippines. For other countries, you may go to ZALORA.com to see links to local sites for the country you want the product delivered.

Free Gift wrapping will soon be available on the site! Just make sure that that you click on the option during the check-out process and not after. ZALORA will make an announcement once the feature is available.

As soon as your order is dispatched from our warehouse, you will receive and e-mail confirming that your order is being shipped. From there it should be delivered within the timescale we advertised on the website.

You can track the track your order’s progress by logging into your account 'here. For any other concern, do not hesitate to contact our Customer Service department at (02) 858 0777.

To change your order, you can contact us at (02) 858 0777. If your item has not yet been shipped, we can offer you a store credit or refund to be used on an alternate purchase. Otherwise, we can still change your order but our return policy will be applied. Please see ZALORA Return Policy.