Contact Us

Customer Service Christmas Operating Hours
It’s nearly Christmas, and your Customer Service Team will also be going on holiday. We will try not to miss you too much and will need to close our live channels temporarily.
Our holiday schedule will be in place from:
• December 24 to 25
• December 31 to January 1
Happy Holidays from your ZALORA Philippines family.

Have a question? We're here to help - have a look at our FAQs! Here are some quick links to get you started:

How do I track my order?
How do I change or cancel an order?
How do I exchange or return an order?
When will I get my refund?

Speak to our brand new chatbot for all your delivery and returns-related queries! Click the button to get started: Message Us at Facebook

Can't find the answer on our FAQ page? Complete this form and we’ll get back to you within 24 hours.

* Indicates required field