Frequently Asked Questions


What is store credit and how do I get it?

You can receive store credits on returns made to ZALORA. This credit can be used for future purchases at ZALORA.

Please note that store credit is only granted once returned items have been processed by Quality Control who will confirm any proposed fault(s) in items or deem the item to be unworn and in original condition.

How do I use my discount/promo/voucher code?

Using your code is as easy as 1-2-3!

  1. Click Order Now
  2. Enter the coupon code at the text field below the total amount at the right hand side.
  3. Click on Use Coupon

I am unable to use vouchers and discounts on certain brands and products. What's wrong?

We have some brands that are non-sale items as we have to adhere to our supplier’s recommended price. The list of brands can be found here.

What is a gift card?

Send the gift of shopping with a ZALORA Gift Card! It’s a great gift for birthdays, fresh grads, newlyweds or any occasion.

The ZALORA Gift Card lets you shop for anything at -24 hours a day, 7 days a week without leaving the comfort of your own home. Shop for clothes, shoes and fashion accessories! ZALORA Gift Cards come in various denominations: P250, P500, P1,000, P2,000 and P5,000.

How do I use my gift card?

Gift giving has never been simpler! On the check-out page, just fill-in the recipients e-mail address on the "special instructions and landmarks" field provided. They’ll receive an email with a ZALORA Gift Card containing a voucher code that they can use when making a purchase at ZALORA. A copy of this e-mail notification will also be sent to you. Easy isn’t it? So get your ZALORA Gift Card today!

I am having difficulty using my voucher/store credit.

Are you sure you entered the correct code into the Voucher Code field? If you are, don’t forget to click on redeem before "Proceed to Checkout". The voucher code field can be seen by viewing 'my bag' via the bag icon in the top right hand corner of your screen.