1. What forms of payment do you accept?
We offer a number of payment methods:
1. Cash on Delivery (COD)
2. Credit and Debit Cards
4. Bank Transfer
2. What is Cash On Delivery (COD)?
Cash on Delivery is a safe and risk-free payment method and you only pay upon receiving your goods. Choosing that payment method also allows your order to be processed faster.
Please note that for security purposes you need to pay the Cash On Delivery amount before opening your parcel and trying on your items. If you don't like the products or the size doesn't fit you, you can always return the items afterwards.
3. Is it safe to use my credit card on your site?
Security is a key priority at ZALORA. We ensure that every credit card transaction occurs within a secure environment. You can see the transaction is secure if you see a padlock at the bottom right of your web browser. Rest assured that with each purchase, your credit card or bank account information will be secured.
If you are a first time customer, it is possible that we will contact you to ask you for a copy of your credit card and a valid ID to prevent credit card fraud.
4. My credit card details are not being accepted. What's wrong?
Did you double check all the information? If you’re sure all the information is correct, you can check with your bank or financial institution to rule out errors on their behalf. If problems continue to persist, why don’t you just try Cash on Delivery or Paypal instead? Our Customer Service team will be happy to help if you have trouble placing an order.
5. My computer froze while processing payment. How will I know that my payment went through successfully?
All successful transactions are followed up by a confirmation email containing the order number within an hour of the purchase. If you have not received confirmation via email, please try placing your order again. Of course, you can always call ZALORA customer service at (02) 858 0777 to confirm the placement of your order.
6. Do you accept international credit cards?
Yes, we also accept international credit cards.
7. What is PayPal?
PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. As of today, PayPal has over 100 million member accounts in 190 countries and regions. One advantage of using the PayPal payment method is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card and other financial information to the merchant.
8. How do I sign up for PayPal?
You can sign up for a PayPal account here.
9. How do I use a Paypal payment option?
Existing PayPal users who would like to use PayPal as their method of payment when placing an order can click on the "Checkout with PayPal" button at the checkout. New PayPal users who would like to use PayPal as a payment method will be redirected to the PayPal website to sign up for an account and will be presented with the "Checkout with PayPal" option when they get back to the website.
10. How is billing done for PayPal?
Customers who sign up for a PayPal account must sign a Billing Agreement which will authorize the merchant to take out their payments directly from their PayPal account. For more information, please refer here.
11. What do I do if I have questions about my PayPal account?
You may contact PayPal customer service here for support.
12. When are funds transferred out of my PayPal account for my order?
PayPal withdraws money from your PayPal account immediately after checkout. If the balance is lower than the total payment, PayPal offers credit products or the option to pay from your bank account or a credit card. Customers who do not have a PayPal account at this point will need to use a valid credit card to complete the payment. For detailed information, customers can contact PayPal customer service.
13. In which banks can I make Over the Counter Payments?
You can use the banks listed below. Please use the following instructions to make your bank payment:
Account Name: BF JADE E-SERVICES PHILIPPINES INC.
CHINA BANK: 203-479-861-6
BANK OF PHILIPPINE ISLANDS: 0033-3747-04
BANCO DE ORO: 8170-0181-32
*Note: Your bank may charge you for this transaction. Please inquire with your bank if this transaction will be subjected to the bank charge, so that you can make the appropriate adjustment in your deposit.
Fees Charged per Bank:
Chinabank : P 50.00
BDO : P 50.00
After payment, please click here and fill in the bank transfer slip details in order to complete your transaction. You will find the necessary details on the Bank transfer slip from the ATM/CDM machine or online confirmation screen after payment.
14. What is MePay?
MePay is the new premier payment solution powered by Smart Telecommunications, allowing you to shop online without a credit card. Now available at the ZALORA Checkout Page!
15. How do I sign up for MePay?
You can sign up for a MePay account here . All you need is a mobile phone to complete the sign up process and verify your account.
16. How do I use MePay as a payment option?
Upon order checkout, simply choose "MePay" as your payment method option.
- At the checkout page, login using your MePay credentials.
- A prompt will appear to confirm your transaction. Click YES to confirm.
- Another prompt will appear confirming a successful transaction plus reference number.
(Transaction details will also be sent via text message.)
17. How do I top up my MePay account?
There are currently two methods you can use to top-up your account:
- Via SMART Money from the SIM Options on your mobile phone, or
- By going to your nearest SMART Money Padala Center. (This is also applicable to non-SMART subscribers)
For more details on how to top up your MePay account, please click here
18. What is the refund process for MePay?
Customers who request for a refund on orders paid with MePay will be refunded through Zalora Wallet Credit. If you prefer a bank refund, please contact the Zalora Customer Service Team.
*Note: Payment refund cannot be made directly to a MePay account.