Câu hỏi chung

  • What is store credit and how do I get it?

    You can receive store credits on returns made to ZALORA. This credit can be used for future purchases at ZALORA.

    Please note that store credit is only granted once returned items have been processed by Quality Control who will confirm any proposed fault(s) in items or deem the item to be unworn and in original condition.

  • How do I use my discount/promo/voucher code?

    Using your code is as easy as 1-2-3!

    1. Click Order Now
    2. Enter the coupon code at the text field below the total amount at the right hand side.
    3. Click on Use Coupon
  • What is a gift card?

    Send the gift of shopping with a ZALORA Gift Card! It’s a great gift for birthdays, fresh grads, newlyweds or any occasion.

    The ZALORA Gift Card lets you shop for anything at ZALORA.com.ph -24 hours a day, 7 days a week without leaving the comfort of your own home. Shop for clothes, shoes and fashion accessories! ZALORA Gift Cards come in various denominations: P250, P500, P1,000, P2,000 and P5,000.

  • What payment methods do you accept?

    ZALORA offers a number of payment methods. ZALORA provides you with all the possible ways that you can purchase from us using the payment method you are most comfortable with.

    Payment Methods are:
    Cash on Delivery
    Over the counter payments
    Credit Cards: Visa & Mastercard
    Paypal
    Internet Banking: (All Philippine Banks are supported)

  • Is it safe to use my credit card on your site?

    Don’t worry; Security is one of the priorities of ZALORA. We ensure that every credit card transaction occurs within a secure environment. You can see the transaction is secure if you see a padlock at the bottom right of your web browser. We do not retain your credit card information after your order is complete. Rather, it is submitted directly to our banks. You can be rest assured that with each purchase your credit card or bank account information will be secured.

  • In which banks can I make Over the Counter Payments?

    Account Name: BF JADE E-SERVICES PHILIPPINES INC.

    CHINA BANK: 203-479-861-6
    BANK OF PHILIPPINE ISLANDS: 0033-3747-04
    BANCO DE ORO: 1680-2211-14
    METROBANK: 292-729-252-0510
    PNB: 5141-1650-0028

  • Are your prices in Philippine Peso(PHP)?

    Yes. All pricing is in Philippine Peso.

  • Are your pricing inclusive of Tax?

    Yes. All published amounts on the website are inclusive of Tax.